How can I contact Finesse?
You can Email us at contact@finessesjewellers.com where our customer service team will be happy to help you with whatever you need.
Do You ship worldwide?
Yes. We ship from Hong Kong
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must confirm any changes/cancellations within the 12 hours of purchasing the order. All requests after this time will be denied. Your item can be returned for a full refund after its received.
Payment Methods:
We accept major Credit cards:(Visa, Mastercard/American Express) and Paypal payments.
When will my orders be processed?
All orders are shipped out from our warehouse. Please allow extra time for your order. We process order from Monday to Friday.
How long will it take to receive my order?
Due to high demand, orders may take 2-4 weeks.
What if i do not receive my order?
If you don't receive you order within the 30 days you are eligible for a full refund.
Will I be charged with Customs and Taxes?
The Prices displayed on our website are tax free in US Dollars. So you may be liable to pay for duties and taxes once you received order. Import taxes, dutes and related customs fees may be charged once your item arrives to it's final destination, which are determined by your local customs office. Payment for these charges and taxes are your own responsibility and are not covered by us. We are not responsible for any delays caused by the customs department in your own country. For further details of charges, please contact your local customs office.
How do I return an-item?
Please contact is at Info@finessejewellers.com
What If the item(s) received defect/incorrect/ damaged?
Please contact us if you have received a merchandise that is incorrect and or defective. Please include your order number, photographs of the item (s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid with a credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt. of the returned item or cancellation request. Please contact the card issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: contact the bank/credit card company. It may take a some time before the refund is posted to your account.